FAQ | Great Gainz
Welcome to the Great Gainz FAQ page! Here, you’ll find answers to the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, feel free to contact us at support@greatgainz.com or via WhatsApp.
How do I place an order?
Placing an order with Great Gainz is simple:
- Browse through our products.
- Select the items you want and add them to your cart.
- Go to checkout, fill in your shipping details, and complete payment.
Once your order is confirmed, you will receive an email with the details and a tracking number.
What are your shipping options?
We offer various shipping options. Shipping costs and delivery times are calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or through the shipping provider’s site.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not, you can return your items within 30 days of receiving them, provided they are unused, in their original packaging, and with tags attached. To start a return, contact our support team at returns@greatgainz.com.
How can I contact customer service?
You can reach our customer support team in the following ways:
- Email: support@greatgainz.com
- Phone: +3185 303 72 58
Our support hours are:
Monday to Friday: 09:00-17:00
Do you offer discounts or promotions?
Yes! We regularly offer special promotions and discounts. To stay updated, sign up for our newsletter and follow us on social media for exclusive deals and offers.
Where do you ship?
Great Gainz currently ships to the following countries:
- Netherlands
- Belgium
While we currently focus on delivering to select countries we are committed to providing reliable and timely shipping. Delivery times and costs depend on your location, and local customs duties or taxes may apply.
Can I change or cancel my order?
Once an order is placed, it cannot be modified. However, if you wish to explore the possibility of canceling your order before it has been processed for shipping, please contact us at support@greatgainz.com as soon as possible. While we will do our best to assist, cancellations cannot be guaranteed.
Need More Help?
If you have any other questions that aren’t covered here, please don’t hesitate to reach out to our support team. We’re always happy to help!